Existing borrowers experiencing financial difficulties should call us as soon as possible to discuss repayment options, which may include extensions and modifications of the term and monthly payment of your loan or line of credit. 


Steps to take:

  1. Call us. Our toll-free number is 1.866.656.9600

  2. Please provide your loan number and be prepared to discuss your income and expenses specifically.

  3. You should collect together and be prepared to fax (503.885.9601) or mail: 

  • Proof of income (pay stubs, tax returns)

  • Financial statement

  • Bank statements

  • Proof of property insurance

  • Proof of property tax payment


Residential borrowers may also wish to contact the Department of Housing and Urban Development (HUD), which offers free or low-cost counseling throughout the country.  HUD may be reached toll-free at 1.800.569.4287